This issue has been resolved. New eSign packages are delivering as expected.
If you need any assistance, feel free to reach out to our team.
Posted Sep 11, 2026 - 15:49 MDT
Update
For any existing packages that experienced the issue, our team is still working to find a path to restore the needed access to sign. We will be releasing an update that will help with resolving many of the outstanding cases.
If you have any outstanding instances of issues, please reach out to support@floify.com and our team is happy to assist and track resolution with you directly.
Posted Sep 11, 2026 - 13:03 MDT
Update
We are seeing functionality consistently restored for new packages.
For any existing packages that experienced the issue, our team is still working to find a path to restore the needed access to sign.
We will post another update within the next 2 hours. If you have any outstanding instances of issues, please reach out to support@floify.com and our team is happy to assist and track resolution with you directly.
Posted Sep 11, 2026 - 10:19 MDT
Monitoring
A fix has been implemented and impacted eSign packages are being reviewed.
Posted Sep 11, 2026 - 00:33 MDT
Investigating
We are investigating reports of multiple issues with eSign packages.
In some cases, eSignature package links are inaccessible and result in a blank page.
Additionally, some Encompass Disclosures packages are stripping out some signature coordinates.
While we investigate, please send any instances of issue to us at support@floify.com so we can assist with tracking and resolving your issues.